FAQ

Ordering and account settings


How do I make an order?
Select the “Add to Cart” button and review and confirm your order details and item(s) before placing the order. If you’d like assistance in placing your order, you can always Email us at support@jandjpackaging.net

How do I change my payment details?
If your order has been placed and the billing information is incorrect, you won’t be able to change this on your order. Please Email us and we will be able to assist you. If the order has not been completed and changes need to be made, you will be able to update the information on your account.

How do I change my shipping address?
Shipping addresses cannot be changed once the order is placed. We highly suggest double-checking your address before placing your order. Please Email us :support@jandjpackaging.net for further assistance.
If the order hasn’t been completed, please feel free to update the information in your account.

 

Payment

What forms of payment do you accept?
We accept PayPal, VISA, MasterCard, JCB.

If I get a refund, how long will it take to be credited back to me?
We issue refunds immediately, however it is up to your banking institution as to when funds are made available, which is usually within 3-5 business days.

Shipping

How much does shipping cost?

United States, European countries , FREE SHIPPING for order amount over 49$, otherwise it would be charged 12$.

New Zealand, Brunei, Brazil, Argentina, Colombia, Canada, Mexico, charge $18 freight for order amount over 85$, otherwise it would be charged 25$.

Malaysia, Thailand, Singapore, South Korea, FREE SHIPPING for order amount over 40$, otherwise it would be charged 10$.


How long will it take to receive my order?
Standard shipping takes 5-7 business days.

Do you ship to P.O. Boxes, APO/FPO addresses?
We’re unable to ship to P.O. Boxes.

What happens if my package gets lost?
Our representatives are available to assist you in the event your package is lost. Email support@jandjpackaging.net or chat us and our customer service representatives will sort it out as quickly as possible.

What can I do if there is something wrong with the item I received?
Here at JANDJPACKAGING, we have 100% customer satisfaction guaranteed! Please feel free to contact us at support@jandjpackaging.net, or chat us. Our customer service representatives are here 24/8 and will be happy to help.

What shipping company do you use?
We ship via UPS, FEDEX, EUB.

Product

What is the difference between adhesive vinyl and heat transfer vinyl (HTV)?
Adhesive vinyl, sometimes called pressure sensitive vinyl (PSV) or just vinyl has a paper backing that exposes the adhesive (glue) once removed (like a sticker) and is meant to be directly adhered to a surface like a cup, window, car, etc. HTV, sometimes called iron-on, does not have a paper backing and instead has an exposed adhesive that is activated by heat. HTV is typically applied to fabrics such as t-shirts.

What sizes do you offer?
We offer multiple different width and length options, depending on the product and color. Please locate the product and color you are looking for to determine what lengths are available. If you are still having trouble, please feel free to email us at: support@jandjpackaging.net .
Can your vinyI be used in my Cricut?
Yes, absolutely. The vinyl we sell can be used in all vinyl cutting machines.

Will you cut a custom length roll or otherwise create a custom product for me?
As much as we love to do everything we can for our customers, at this time, unfortunately we cannot accommodate custom cutting any vinyl.

Returns and Refunds

What is your Return Policy?
Simply return your unused item(s) in its original packaging and we will refund your total amount.

What is your Refund Policy?
You’ll receive a refund back to your original payment method when you ship your item back. Returns must be processed within 15 days from the date your order was received to be eligible for a refund.

I want to return an item, what do I do?
Please contact us at support@jandjpackaging.net or chat us, and one of our customer service representatives will be able to assist.

What if I purchased something on another site (Amazon) and want to return it, do I have to contact them?
Please contact the site you originally purchased your item(s) from to initiate the return process.